ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP
Company Size: 500 – 999 Employees / Industry: Higher Education
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Earnest Hayden at SA, Curt Doucette at U4
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our work with the Unit4 Partner, Systems Accountants, has been excellent. In hindsight we should have focused on working with SA from the outset, because working with Unit4 directly was hit and miss, some consultants and work very good, some not so good. Frequent changes to personnel at Unit4, particularly having four Unit4 PMs and also 4 product reps during the course of implementation, proved difficult.