BY ACCESSING OR USING RAVENINTEL.COM OR ANY RELATED SERVICES YOU ARE AGREEING TO THESE TERMS OF USE, AS WELL AS ALL APPLICABLE TERMS, POLICIES AND OPERATING PROCEDURES THAT MAY FROM TIME TO TIME BE PUBLISHED ON THIS WEBSITE, AND TO MANDATORY ARBITRATION OF DISPUTES AND YOU WAIVE RIGHTS TO CLASS-ACTION LAWSUITS.

IF YOU DO NOT AGREE TO OUR TERMS OF USE, PLEASE DO NOT ACCESS OR USE OUR WEBSITE.

DEFINITIONS:

ACCOUNT:An electronic account created for a User.

COMPANY CONTENT: the Website and Services, including without limitation the Domain Names and Company Content of Company and all our Affiliates, along with all intellectual property rights therein.

SERVICES: the Website and Content of Company and any related services, including without limitation: free user services, applications, user content, company content, surveys and tools.

USERS: those individuals and companies who access the Website and use the Services.

USER CONTENT: the content submitted by Users, including reviews gathered through a survey tool and any correspondence or feedback submitted to Raven Intel or its representatives outside of the Website, in the context of using the Website or the Services.

WEBSITE: the online location where Company provides its Services and posts its Content, which includes without limitation services provided at www.ravenintel.com

ELIGIBILITY:

The Website and Services are intended solely for Users who are 18 years of age or older. Any access to or use of the Website or Services by anyone under 18 is expressly prohibited. By accessing or using the Website or Services you represent and warrant that you are 18 years of age or older.

ACCOUNT REGISTRATION:

While certain portions of the Website may be accessed and used without creating an Account, you must create an Account in order to access the full functionality of the Website and Services. This specifically applies to Users who want to write reviews.

When creating an Account, you agree to: (i) provide and keep current accurate and complete information about yourself and your company (“Registration Data”); (ii) maintain the confidentiality of your Account and log-in credentials, if applicable; and (iii) restrict access to all others. You agree to accept responsibility for all activities that occur under your Account. If we have reasonable grounds to suspect that the information you provide is inaccurate, incomplete, impersonates another person, or disguises your identity we reserve the right to suspend or terminate your Account. Accounts are non-transferable. All Registration Data will be stored and used in accordance with Raven Intel’s Privacy Policy.

If you are claiming a company listing on behalf of your company, you warrant that you are authorized to do so by your company and that you are authorized to accept these terms. You agree to accept responsibility for all activities that occur under your company listing.

By creating an account, you agree that Raven Intel, its employees, principals and affiliates may communicate with you via email or other electronic means.

USE OF SERVICES:

While using the Services, You Are Responsible for Your Actions and for All Content You Post.

By using the Services, You Represent and Warrant:

  • That any and all information you post or provide, including, without limitation, as part of any registration or application or to gain access to the Services, is true, accurate and not misleading and that you will not allow any other person or entity to use your Account.
  • That you may be liable for any illegal or prohibited content that you provide to the Website or to other Users, including, without limitation, content that is unlawful, harmful, threatening, tortious, defamatory, infringing, libelous, abusive, disparaging, pedophilic, pornographic, obscene, invasive of another’s privacy, hateful, malicious or otherwise promotes illegal activities or conduct or violates any local, state, national or other applicable law or regulation;
  • That you will not post or otherwise provide User Content that contains hate propaganda or promotes discrimination or violence against any people on account of their race, national origin, religion, age, gender, disability, or sexual orientation; or that is or could be harmful to minors;
  • That you will not duplicate, download, publish, modify or otherwise distribute any Company Content for any purpose other than for your own individual use.
  • That you will not post or otherwise provide User Content that contains a software virus or any other code files or programs with the ability to interrupt, destroy, compromise, or otherwise limit the functionality of any computer software or hardware or telecommunications equipment.
  • That you will not avoid, bypass, reverse engineer, interfere with, deactivate, impair, descramble or otherwise circumvent any technical measure implemented by Company to administer and protect the Services.
  • That you will not collect or “harvest” from the Website the personally identifiable information of other users without their consent for the purpose of transmitting unsolicited commercial mass mailings or “spamming.”
  • That you will not forge headers or otherwise manipulate identifiers for the purpose of disguising the origin of any content posted or transmitted through or on the Website;
  • That you will not access the Website and Services by any means other than through interfaces expressly authorized by Company and these Terms of Use.
  • That you will not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of the Website or our Vendors without our express written consent.
  • That you will not scrape or download Content from the Website or Services, or otherwise without authorization use, upload Content to, or create new links, reposts, or referrals through the use of any engine, software, tool, agent, device or mechanism (including automated scripts, spiders, robots, crawlers and data mining tools ).
  • That you will not use the Services for any unlawful purpose and/or to violate any federal, state, international law, code of conduct and/or other guidelines which may be applicable to the Services provided.

SUBMISSION OF USER REVIEWS:

We welcome your feedback! Our Website and Services are powered by your reviews. When submitting reviews, you acknowledge and agree to adhere to the following rules:

  • You may post reviews, comments and other User Content so long as they do not breach these terms of use.
  • You may not submit any materials that you do not have the right to make available under any law or contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements). You expressly agree that you will solely bear any liability related to your submission of these materials through the Website or Services
  • By posting or otherwise submitting User Content, including reviews, you grant Company, its parent company and Affiliates, a nonexclusive, royalty-free right to use, modify, distribute, reproduce, display, perform, and publish such User Content and (ii) with respect to User Reviews, you assign, and are hereby deemed to have assigned, to Company all right, title and interest in and to such User Content, including all intellectual property rights. This includes use beyond termination of Account and use for any purpose including posting on social media.
  • Company may, but is not obligated to, monitor and edit or remove any User activity or User Content. Company assumes no liability for any User Content posted by you or any third party.
  • You represent and warrant that you own or otherwise control all of the rights to the User Content that you post; that it is accurate; that it does not violate these Terms of Use and that you will indemnify Company, its parent company and Affiliates for all claims resulting from such violation.
  • By providing feedback to Raven Intel outside of the User Content, you grant Company, its parent company and Affiliates, a nonexclusive, royalty-free right to use, modify, distribute, reproduce, display, perform, and publish such User Content and (ii) with respect to User Reviews, you assign, and are hereby deemed to have assigned, to Company all right, title and interest in and to such User Content, including all intellectual property rights. This includes use beyond termination of Account and use for any purpose including posting on social media.

INTELLECTUAL PROPERTY RIGHTS:

The Website includes a combination of content that we create, that our partners or advertisers create, and that our Users create. This section sets out the ownership and usage rights for each type of content.

COMPANY CONTENT: The Website, including without limitation Domain Names, Company Content, Services and all intellectual property rights therein (“Company Content”) [note: defined also above – remove one or the other, is the property of Company, its Affiliates and/or its authorized licensors and is protected by U.S. and international copyright, trademarks and other intellectual property laws. Except to the extent otherwise expressly permitted under copyright law, no copying or exploitation of any Company Content on the Website is permitted without the express written permission of Company or the applicable copyright owner. We hereby grant you a worldwide, revocable, royalty-free, non-exclusive license to use, view and download our Company Content for your personal, non-commercial use in accordance with these Terms of Use and applicable U.S. and international copyright laws. You acknowledge that you will not acquire any ownership rights by virtue of downloading our Company Content from the Website. Except to the minimum extent otherwise expressly permitted under copyright law, you will not copy, reproduce, modify, use, distribute, display, create derivative works of or otherwise exploit our Company Content or the Services (regardless of form or media and whether by download or otherwise) without the express written permission of Company or the applicable copyright owner.

USER CONTENT: You are solely responsible for all content, whether publicly posted or privately transmitted, that you upload, post, e-mail, transmit, or otherwise make available on the Website, including without limitation user reviews (“User Content“). You certify that you own all intellectual property rights in User Content. You hereby grant us, our parent company and affiliates and our partners a worldwide, irrevocable, royalty-free, nonexclusive, sub-licensable license to use, reproduce, create derivative works of, publicly communicate and distribute User Content and subsequent versions of User Content for use in the ordinary course of our business, including without limitation, displaying User Content on the Website and making User Content available, either electronically or via other media, to Users. You also grant the right of other users of the Service the right to access, use and reference User Content. This does not imply that the content is endorsed or sponsored by Raven Intel or its affiliates. Policies regarding the anonymity of those providing User Content is addressed in the privacy policy.

All intellectual property rights not expressly granted hereunder are expressly reserved to Company and to the respective owners of such rights.

COPYRIGHT INFRINGEMENT CLAIMS:

Company respects the intellectual property rights of others and will not tolerate infringing activity on the Website. If you are a copyright owner or agent, and you believe your rights under applicable Copyright laws are being infringed by Company or another person or entity using the Website or Services, then you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) (17 U.S.C. § 512) by providing Company’s Designated Copyright Agent to:

Raven Intel

1871 Chicago

222 West Merchandise Mart Plaza

12th Floor, Suite 1212

Chicago, IL 60645 USA

with the following information in writing:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the work(s) that has/have been allegedly infringed;
  • Identification of works or materials being infringed, or, if multiple works are covered by a single notification, a representative list of such works;
  • A physical or electronic signature of a person authorized to act on behalf of the owner of the work(s) that has/have been allegedly infringed;
  • Your contact information, including phone number, and, if available, an e-mail address at which you may be contacted;
  • Your good faith statement that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in your notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the allegedly infringed copyright.

Company reserves the right to seek damages from any person who knowingly materially submits a notification claim under this section in violation of the law.

Raven Intel will only respond to copyright infringement claims made in writing that follow the above guidelines.

PRIVACY AND SECURITY:

Company takes your Privacy seriously and endeavors to comply with applicable data privacy laws in all regions where we do business. Please review our Privacy Policy, which governs your access to and use of the Website and the Services and sets forth the information we may collect from you and how we will safeguard and use it to administer your Services and Website experience.

By communicating with us via e-mail or other means, or by submitting any request on the Website, you consent to receive e-mail or other communications from Company, our parent company and our Affiliates.

You shall not: (a) access data or materials not intended for you; (b) log into a server or account which you are not authorized to access; (c) attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (d) attempt to interfere with service to any user, host or network.

By accessing and using the Website, you understand and accept the risk that data and communications, including e-mail and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet.

Company reserves the right to make changes to User Content, especially for errors, inaccuracies and typos. Raven Intel is not responsible for errors, inaccuracies or typos.

DISCLAIMER:

YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATIONAL CONTENT OR SYSTEM INTEGRATION. WE DO NOT WARRANT THAT THE SITE WILL BE AVAILABLE OR OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED OR THAT THE CONTENT ON THE WEBSITE IS ACCURATE OR APPROPRIATE FOR YOU. COMPANY CANNOT GUARANTEE THAT THE WEBSITE AND SERVICES WILL BE CONSTANTLY AVAILABLE OR UNINTERRUPTED. COMPANY MAKES NO GUARANTEES OR WARRANTEES CONCERNING ANY ADVICE OBTAINED BY THE USE OF THE SERVICES.

Note: As some jurisdictions do not allow exclusion of implied warranties, the above exclusions may not apply to you.

 

THIRD PARTIES

You understand that certain Services on the Website may include materials and information from third parties and links to other web sites and resources over which Company has minimal control. Your use of those third-party websites is subject to their terms and conditions and you agree that Company is not responsible or liable for any loss or damage incurred as the result of your transactions with such third parties. [Make separate section re: linked websites and expand]

LIMITATION OF LIABILITY:

NEITHER COMPANY, ITS PARENT COMPANY OR AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS OF USE OR YOUR USE OF THE WEBSITE AND SERVICES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). TO THE EXTENT THE FOREGOING LIMITATION OF LIABILITY IS, IN WHOLE OR IN PART, HELD TO BE INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF COMPANY, ITS PARENT COMPANY AND AFFILIATES FOR ANY REASON AND UPON ANY CAUSE OF ACTION (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, STRICT LIABILITY AND OTHER ACTIONS IN CONTRACT OR TORT) ARISING OUT OF OR IN ANY WAY RELATED TO THE WEBSITE, SERVICES OR THESE TERMS OF USE SHALL BE LIMITED TO DIRECT DAMAGES ACTUALLY INCURRED UP TO ONE HUNDRED U.S. DOLLARS ($100).

BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

COMPANY EXPRESSLY DISCLAIMS LIABILITY FOR ANY AND ALL DISPUTES ARISING BETWEEN USERS OF THE WEBSITE OR SERVICES. BY USING THE WEBSITE AND SERVICES, YOU RELEASE COMPANY, ITS PARENT COMPANY AND AFFILIATES FROM ALL LIABILITY FOR CLAIMS ARISING FROM SUCH DISPUTES.

INDEMNITY:

You agree to indemnify and hold Company, its parent company and Affiliates harmless, and, at Company’s request, to defend us from and against any third-party claims, infringement of content, intention misconduct, demands, causes of action, debts, losses or liabilities, including reasonable attorneys’ fees, to the extent that such claim is based upon, arises out of, or relates to a violation of these Terms of Use or applicable laws.

TERMINATION:

Termination of Your Account. You may terminate your Account at any time by sending an email request to bonnietinder@ravenintel.com . We will aim to remove your account within 2 (two) business days. If you terminate your Account, you may still be able to access certain portions of the Website and Services, but you will not have access to the full functionality. We may terminate your Account, or impose limits on or restrict your access to parts or all of the Website or the Services at any time, without notice or liability.

Company reserves the right, without penalty and at any time, to modify or discontinue (temporarily or permanently) the Services, or any part thereof, with or without notice if, in its sole discretion, Company believes that your conduct fails to comply with these Terms of Use. If you use or attempt to use the Website or Services for any purpose that contravenes these Terms of Use (including without limitation tampering, hacking, modifying or otherwise corrupting the security or functionality of the Services), you may also be subject to civil and criminal liability.

GOVERNING LAW:

By accessing and using the Website and Services, you consent to these Terms of Use and agree that the laws of the State of Illinois without regard to principles of conflict of laws, will govern all matters relating to or arising from these Terms of Use and the parties irrevocably consent to bring any action to enforce these Terms of Service in the federal or state courts located in the State of Illinois. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Website, the Services or these Terms of Use must be filed or otherwise commenced within one (1) year after such claim or cause of action arose or shall be forever barred.

DISPUTE RESOLUTION & ARBITRATION

We will try to work in good faith to resolve any issue you have with Site, including products and services ordered or purchased through the Site, if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer’s satisfaction.

You and Company agree that any dispute, claim or controversy arising out of or relating in any way to these Terms of Use or your use of the Site, including products and services ordered or purchased through the Site, shall be determined by binding arbitration instead of in courts of general jurisdiction. Arbitration is more informal than bringing a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and is subject to very limited review by courts. Arbitration allows for more limited discovery than in court, however, we agree to cooperate with each other to agree to reasonable discovery in light of the issues involved and amount of the claim. Arbitrators can award the same damages and relief that a court can award, but in so doing, the arbitrator shall apply substantive law regarding damages as if the matter had been brought in court, including without limitation, the law on punitive damages as applied by the United States Supreme Court. You agree that, by agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Company are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms of Use and any other contractual relationship between you and Company.

If you desire to assert a claim against Company, and you therefore elect to seek arbitration, you must first send to Company, by certified mail, a written notice of your claim (“Notice”). The Notice to Company should be addressed to: Raven Intel, 1871 Chicago, 222 W. Merchandise Mart Plaza, 12th Floor, Suite 1212, Chicago, IL 60654 (“Notice Address”). If Company desires to assert a claim against you and therefore elects to seek arbitration, it will send, by certified mail, a written Notice to the most recent address we have on file or otherwise in our records for you. A Notice, whether sent by you or by Company, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). If Company and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Company may commence an arbitration proceeding or file a claim in small claims court. During the arbitration, the amount of any settlement offer made by Company or you shall not be disclosed to the arbitrator. You may download or copy a form Notice and a form to initiate arbitration from the American Arbitration Association at www.adr.org. If you are required to pay a filing fee, after Company receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for more than US $10,000. The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms of Use, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by requesting them from us by writing to us at the Notice Address. The arbitrator is bound by the terms of these Terms of Use. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of these Terms of Use, including this arbitration agreement. Unless Company and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. (If you reside outside of the United States, any arbitration hearings will take place in your country of residence at a location reasonably convenient to you, but will remain subject to the AAA Rules including the AAA rules regarding the selection of an arbitrator). If your claim is for US $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. If the arbitrator issues you an award that is greater than the value of Company’s last written settlement offer made before an arbitrator was selected (or if Company did not make a settlement offer before an arbitrator was selected), then Company will pay you the amount of the award or US $1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. Each party shall pay for its own costs and attorneys’ fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys’ fees, or if there is a written agreement providing for payment or recovery attorneys’ fees, the arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law.

YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Company agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

If this specific provision is found to be unenforceable, then (a) the entirety of this arbitration provision shall be null and void, but the remaining provisions of these Terms of Use shall remain in full force and effect; and (b) exclusive jurisdiction and venue for any claims will be in state or federal courts located in and for Chicago, Illinois.

WAIVER AND SEVERABILITY:

Company’s failure to act with respect to a breach by you or others will not constitute a waiver and does not waive our right to act with respect to subsequent or similar breaches. If any of these Terms of Use shall be deemed invalid, void, or for any reason unenforceable under applicable law, then that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term or provision of these Terms of Use.

ENTIRE AGREEMENT:

These Terms of Use constitute the entire agreement between you and Company with respect to the subject matter addressed herein, and supersede any prior agreements between you and Company relating to such subject matter. We reserve the right to update or otherwise modify these Term of Use from time to time. You are responsible for checking these Terms of Use periodically for changes and updates. Your use of this Website following such posted changes and updates will be deemed an acceptance of such changes and updates.

REVISIONS

Company reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between Company and you pertaining to the subject matter hereof. In its sole discretion, Company may from time-to-time revise these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Your continued use of the Site after revisions to these Terms of Use shall constitute your agreement to the revised Terms of Use. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages within this Site.

**Please note that all terms, conditions, policies and/or procedures are subject to change without prior notice.

FOR QUESTIONS, CONTACT AT bonnietinder@ravenintel.com