You see the hundreds of reviews that have been posted for Consulting partners throughout the site. Here’s more information on how to write or send a review request.
Why should I leave a review?
Your experience can help other organizations make more informed decisions when choosing an implementation or consulting partner.
Raven Intelligence is built on verified customer experiences, giving enterprise software buyers access to real project outcomes instead of marketing claims. By sharing your feedback, you’re contributing to a more transparent industry while helping future customers choose the right partner for their implementation.
Can I write the review anonymously? Who sees this?
Yes. We ask you to leave your work email so we can verify the authenticity of our reviews, but will keep your information and company information completely anonymous. If you provide express permission on the survey to share your survey with your partner, we will. If you would prefer that we do not, we will hold your company and name totally private.
How long is this review going to take to complete?
The average is 5 minutes from start to finish. You may finish it in less than that.
Why would I trust Raven?
Raven Intelligence is an independent review platform for enterprise software consulting partners.
We work with customers, consulting firms, and software vendors across the industry, but our review process remains independent. Every customer review is vetted for authenticity before publication, and consulting firms cannot edit, remove, or influence customer feedback.
Raven is free for customers to use.
Consulting firms can purchase subscriptions and sponsorship opportunities to enhance their profiles and collect verified customer reviews, but these services never affect review ratings, scores, or published feedback.
Can I review a project from several years ago?
Yes. As long as you were directly involved in the implementation or project, you’re welcome to share your experience—even if it took place several years ago. We value honest, verified feedback that helps other organizations make informed decisions.
Can I update my review after I’ve submitted?
Yes. If you’d like to amend a review you’ve previously submitted, simply email info@ravenintel.com. Our team will be happy to assist you with updating your review while maintaining the integrity of our verification process.
What do you ask in the review?
Overall Recommendation (Net Promoter Score): We ask customers to tell us how likely they are to recommend their partner on a scale of 1 to 10, with 10 being the best. This is the NPS, the Net Promoter Score. It tells you a lot about a project if the customer would recommend a provider to their peers.
Scoping Accuracy: Did the consulting partner understand the client’s overall objectives and goals? And, did the consulting partner properly understand what it would take to complete the project? If the project is properly scoped, it means most importantly that the project achieves its objectives, and also that there are fewer change orders, fewer delays, and less panic.
Project Budget: Everyone wants to know that a project won’t cost more expected than promised, so we ask end-users whether the project was on budget, under budget or over budget.
Project Schedule: We’re asking end users to tell us how the closely the schedule compared to expectations. All projects are different, so we’re not asking how long the project took overall, but how long it took with respect to the plan, whether that was for a two month project or a two year project.
Team Consistency: We all want to know whom we’re going to be working with and whether or not they are qualified. A contributing factor to all of the KPIs is the composition of the team executing the project. If a partner promises you a good mix of experience and expertise at the right price, but you get a bait-and-switch it is likely to impact whether or not the partner can deliver on-time, on-budget and on-scope.
I’m part of a Consulting Firm, what is the benefit of getting reviewed?
Verified customer reviews are one of the most powerful ways to build credibility with prospective clients. Raven Intelligence helps consulting firms showcase real project outcomes through independently verified customer feedback. Reviews provide social proof, highlight successful implementations, and give potential customers greater confidence when evaluating partners.
If your customer chooses to share their review with you, you’ll also receive valuable feedback that can be used to celebrate successes, improve delivery, and strengthen future client relationships.
Are you going to try to steal my customer or give my competitor my customer’s information?
No. Customer information is used solely to verify the authenticity of submitted reviews. We never sell customer information or share it with other consulting firms.
My reputation is my product. Why would I open myself up to bad reviews?
With any community that invites reviews, a negative rating is a possibility. The good news is that negative reviews, when managed properly, can actually be an asset in sales and marketing efforts, and they can even improve services. Even the best consultants have had an implementation go wrong, a project get delayed, or a cost overrun. All customers have to do is a Google search to see this. Alternately, 68% of consumers trust reviews more when they see both positive and negative reviews. Having a few negative reviews humanizes your brand and signals to buyers that the reviews aren’t fake or being filtered.
How should I position this with my customer? Do you have a sample invite I can send them?
Dear {Customer Name},
I’m requesting your feedback on a recent project that we’ve worked on together. This 5-minute survey will review your satisfaction with the project and will help identify best practices and opportunities for improvements.
This survey is facilitated by Raven Intel, an independent, 3rd party company that specializes in customer reviews for Enterprise Software consulting projects. Your review will help build out our firm’s presence on Raven Intel and help other customers learn from your experience.
Time Commitment: 5 minutes
Your Privacy: Your personal data will never be shared without your permission, will be used only to validate the authenticity of this survey and will not be stored without your permission
Your Feedback: Your review will be part of our profile on Raven Intel (anonymously)
Thank you in advance for your feedback and partnership!
Please click here to start your review.
What do we ask in the review?
Overall Recommendation (Net Promoter Score): We ask customers to tell us how likely they are to recommend their partner on a scale of 1 to 10, with 10 being the best. This is the NPS, the Net Promoter Score. It tells you a lot about a project if the customer would recommend a provider to their peers.
Scoping Accuracy: Did the consulting partner understand the client’s overall objectives and goals? And, did the consulting partner properly understand what it would take to complete the project? If the project is properly scoped, it means most importantly that the project achieves its objectives, and also that there are fewer change orders, fewer delays, and less panic.
Project Budget: Everyone wants to know that a project won’t cost more expected than promised, so we ask end-users whether the project was on budget, under budget or over budget.
Project Schedule: We’re asking end users to tell us how the closely the schedule compared to expectations. All projects are different, so we’re not asking how long the project took overall, but how long it took with respect to the plan, whether that was for a two month project or a two year project.
Team Consistency: We all want to know whom we’re going to be working with and whether or not they are qualified. A contributing factor to all of the KPIs is the composition of the team executing the project. If a partner promises you a good mix of experience and expertise at the right price, but you get a bait-and-switch it is likely to impact whether or not the partner can deliver on-time, on-budget and on-scope.
I already have a Raven listing, now what?
Already have a company listing on Raven? Visit our Consulting Partner Help Center for answers to common questions about:
- Claiming your listing
- Editing your company profile
- Requesting customer reviews
- Responding to reviews
- Subscription features
- Badges and sponsorships
- Account management