ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Compensation
Company Size: 10 – 20k Employees / Industry:
Regions in Scope: North America,Europe, Middle East & Africa,South Asia
Reviewer Role: Decision Maker
Consultant Recognized: France
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The software, SuccessFactors, is not ideal and has a lot of shortcomings. But EIR has been a fantastic partner in getting things to work as we need them for our business. I mentioned France but everyone I worked with was awesome.