ERP Area: Workforce Management (Time & Labor Management)
Software: ADP eTIME
Products Implemented: HCM (HR Core),Payroll
Company Size: 5 – 10k Employees / Industry: Agriculture / Forestry / Fishing
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Bryan DeSilva
Project(s) in Scope: Optimization / Ongoing support services,Version upgrade
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had such a wonderful engagement with Improvizations. The team was fantastic and we were impressed with their knowledge and skillset on Day 1. They partnered with us the entire duration of the project including staying engaged through hypercare. We have since continued to engage them on various projects as needed. The only “lessons learned” would be that I had wish we had engaged with them sooner on other projects.