ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,BI Report
Company Size: 1 – 5k Employees / Industry: Transportation / Distribution
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Susan Finley
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The additional support made all the difference. I gave us a better understanding of the product that we purchased and it’s utilization. Susan has been amazing in training and providing support to our questions. This support has given us reassurance that we made the right decision when we purchased this software.