ERP Area: Workforce Management (Time & Labor Management)
Software: OPUS / Productivity
Products Implemented: Labor Standards
Company Size: 100k+ Employees / Industry: Food Service
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: janitor labor review
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Important to align on input standards upfront in order to expedite the remaining buildout