ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Jacob Spires and Kamesha Wright
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Highly recommend Jacob Spires and Kamesha Wright. They were replacements for former teammates assigned to our project, who were both incompetent and cost us 2.5 months of lost time. UKG (lack of internal resources/poor communication/red tape) also cost us about 6 weeks of lost time (~2 weeks delay just from UKG’s inability to switch access permissions from the former solutions consultant to Kamesha). Kamesha has gone above and beyond to make up lost time and ensure that our payroll was accurately processing. I am only marking Predictive HR down because of the initial team that was assigned to our project.