ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Payroll,Dimensions
Company Size: 5 – 10k Employees / Industry: Utilities
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Beth Breault
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Using HRchitect and in particular Beth Breault was eye opening to us. Originally not thinking we need a consulting partner however once we engaged with them, we were shocked what we did not know. Beth was not only key to our design and configuration phases, but she was invaluable as a strategic partner.; She says us some much time that we would have lost without her guidance.