ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,
Company Size: 5 – 10k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Robert Payton
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We would definitely require performance guarantees on the customer service and implementation.