ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),Benefits,Payroll,
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Ryan Biedron
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ryan recently worked on a project for us setting up our file feeds for dental and vision. We had switched carriers to Mutual of Omaha and needed to set up new file feeds for both dental and vision. Our timeline would be tight and seemed impossible to me. Ryan came in prepared and provided all the information we needed to get the ball rolling with UKG. At every step, he was amazing! He communicated extremely well, informing me of what was needed from me and what he had completed. His emails to the project group were great—making it clear whose help was needed to move the project forward and whether we were on track for our deadline. He was exceptionally thorough—letting me know of discrepancies in our employee data that didn’t make sense and needed to be fixed. Ryan was patient with me and responded quickly to every question I asked with a well-worded explanation that helped me to better understand the process. In the end, the project was implemented extremely fast and I was blown away at how painless the whole thing had been!
Right from the start I was impressed with Ryan, and therefore Sability, and I was never disappointed. Ryan’s work and customer service set the bar high and I will only want to work with Sability (and Ryan!) in the future.