ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Recruiting / Onboarding,Integrations with 3rd party softwares (webex)
Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Sumanth Reddy
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1) Identify your desired outcome(s) which will give your partner the clarity needed to provide the most fitting solution(s) to meet your needs.
2) Build relationships with your partner – EIR is wonderful at relationship building, not matter your company size.
3) Loved being given the opportunity to learn through the project implementation