ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Jasmine Noyce, Ryan Gillen, Marcus Rowell
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As someone who has been a part of many implementations, I have never worked with such amazing people like Jasmine and Ryan. Always so attentive and willing to help. Also- KIND and Patient…something that seems to like everywhere generally nowadays. Working with Marcus has been absolutely amazing. He was the missing piece we needed for complete success on our implementation. His knowledge/expertise, compassion and all around vibe is second to none. It was an absolute pleasure to work with him. Couldn’t recommend enough!