ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Payroll
Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Daniel Romero
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Daniel and the HRchitect team were extremely helpful. However, we feel that we were totally mislead regarding what UKG could offer us. Unfortunately there were multiple issues which needed to be “escalated” during our implementation and UKG was often unable to resolve or provide answers. Also, often seemed like the 2 separate software systems (Dimensions and Pro) do not properly integrate and communicate with each other. In hindsight we wonder whether we should have chosen Ceridian Dayforce.