ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Engineering / Architecture
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Goran Matic; Michael Yeung; Denise Williams, Serena Kandhari
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with the Align team has been a dream! They inherited our project after we were working with another partner who wasn’t able to understand our needs or the software requirements. The project was at significant risk of not being able to meet the proposed go-live dates.
Align very quickly came in and turned the project around. They gained an understanding of our business and our needs very quickly and realized that the initial configuration did not fit our requirements. They have a robust approach to project management that ensures all parties are informed and aware of decisions that are being made.
Communication from the entire team has been top-notch; they are accessible, knowledgeable and solution-oriented. They very quickly built trust and confidence with our internal project team; a trait that was lacking with our previous consultants.