Consulting Partner: IN-RGY
ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Products Implemented: Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Entertainment / Recreation
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Alexandre Dionne, Amélia Ben Fadhel
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
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