ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Benefits
Company Size: 5 – 10k Employees / Industry: Consulting
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Sarah Catlender
Project(s) in Scope: Initial deployment (Phase 1),Special Enrollment
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with Covalence for our benefits implementation was undoubtedly a game-changer. With significant growth in our workforce and the complexity of our operations, we needed a partner who could navigate the nuances of our transition seamlessly. Sarah took the time to understand our unique needs and took a proactive approach to problem-solving, which was a crucial part of our project’s success. We recommend Covalence to any organization seeking a reliable and knowledgeable partner for their HCM technology needs.
We are truly fortunate to have such an amazing consultant work on our project.