ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions (formerly Kronos Workforce Dimensions),UKG Workforce Central (formerly Kronos Workforce Central)
Products Implemented: Payroll
Company Size: 1 – 5k Employees / Industry: Food Service
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Ken Darash
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 4x+ cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Extremely effective, very knowledgeable