ERP Area: Application Managed Services
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll,Employee Case Management
Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance
Regions in Scope:
Reviewer Role: Project Leader
Consultant Recognized: Danielle Sutter, Dan Fox, Tommie Ives, David Kurtz, Jessica Young, Dan Bailey, John Carruthers
Project(s) in Scope: AMS
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations:
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
There have been a few times where a developer will say they have updated logic or something on the backend and when we go to test and validate we discover that the fix did not work so we have to pivot.