ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Cognos report writing
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Susan Finley
Project(s) in Scope: Optimization / Ongoing support services,Cognos report writing
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Susan Finley has been such a wonderful resource for all of our BI needs. We haven’t been able to stump her yet with one of our requests, including a Total Compensation statement tailor-made for our company that we call The Beast. Susan updates this report each year for us with new customizations and is a delight to work with.