ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented: Benefits
Company Size: 0 – 1,000 Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Michael Farmer
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Michael was great during this slow process. Working with Sun Life was difficult, but he never gave up and kept the project flowing. Excellent service.
The only suggestion would be to be more aggressive with pushing for answers (Including from me, the client). Sometimes I assumed the error was a file problem, when, in fact, it was probably a database problem. Pushing me to take a closer look is always appreciated.
Overall, the problem was from the Sun Life side. Michael and Vintage Hill did a great job.