ERP Area: Database Migration
Software: UKG
Products Implemented: Payroll
Company Size: 0 – 1,000 Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Project Team Member
Project(s) in Scope: opening balance loads
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have different feedback for different areas of the project/consultant company. The professionalism of PayTech as a whole was very impressive. We met all levels of management in the beginning, middle and end stages so it felt like we had real company engagement on our small project. I was very impressed by this.
The specific consultant we were working with for the project is something I have mixed reviews on. The consultants role was to create the opening balance data prior to load and then after the load into UKG. From our end, we were expecting to have minimal involvement with this but it consumed a significant amount of my time. I understand the data coming from one system to the other didn’t match (ie: earning/deduction codes were added/removed with the new system) so there would be some involvement but not to the extent that it ended up being.
When we had to do a second round of data loading, I ended up creating the opening balance files myself, which (in my opinion) was the most time-consuming aspect of the whole project. This ended up consuming less of my time overall and was less confusing to everyone involved. The PayTech consultant basically just acted as a SPOC to save the data files to the third party vendor site we used for the opening balance import.
I completely understand there were varying circumstances that added challenges to the project but the amount of assistance I required to provide the PayTech consultant to verify the information took up so much of my time, I ended up doing it myself, which I think defeated some of the point of us getting PayTech to assist.
I will say, the PayTech was very friendly and was always willing to support, which was very much appreciated. If we do need assistance on future projects, I would certainly consider PayTech again, but would request to try a different consultant for support.