ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 1 – 5k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Angela Hoschouer, Sara Faisetty, and Missie Whelchel
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I learned that not everything is included in implementation. If you want help with some things or implemented, then it’s going to be an extra charge which wasn’t stated to us up front. UKG contracted with Hrchitect for our implementation so we didn’t know any of this information. This doesn’t have anything to do with the three implementation specialists (Angela, Sarah and Missie). This situation was outside of their control. They were wonderful.
Angela, Sarah and Missie were amazing. I can’t say enough about the three of them. They were always willing to work with us to find ways to make the system work for us especially with some of our quirky setups. They were always there to help when needed and never made us feel like we were a burden, even though I’m sure they had a lot on their plates, managing all of their clients. Their knowledge, attention to detail and passion made a significant difference in our project. I can’t thank these three fantastic humans enough for their hard work and dedication to our project. They are great Implementation Consultants but even better people and it shows when you get to work with them everyday on a big project like this. If you need a consultant for Pro or WFM, I highly suggest Angela H., Sarah F. or Missie W.