ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: AMS (Application Management Services)
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Jay Upthegrove
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with the mosaic team was the best decision we could have made. The team assigned to assist us was extremely knowledgeable about the UKG platform and has established relationships with the software vendor. This was an added value for our engagement and contributed to the success of this project. During the initial phase of this work, we were experiencing some significant issues with the software and the Mosaic team stepped in to get these issues resolved very quickly. Additionally, prior to our implementation of UKG, we were a manual HR department. The UKG implementation was a very heavy lift with little to support from UKG. After year three of the implementation, we realized we needed help and discovered the Mosaic team. I cannot thank the team enough because without them, this implementation would have an epic failure. The only lesson learned was not engaging with the Mosaic team at the very beginning of implementation.