ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: AMS (Application Management Services)
Company Size: 0 – 1,000 Employees / Industry: Engineering / Architecture
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Jessica Young, Jaane Cutino
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would have hired them sooner. Mosaic is impressive, they know what they are doing, are knowledgeable about navigating the sometimes messy internal communication at UKG, and resolve problems.