ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Time (formerly UltiPro Time)
Products Implemented: Payroll
Company Size: 0 – 1,000 Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Saurav Roy
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Bring the consulting partners in at the beginning of the project. We brought Mosaic in at the middle and we learned that we could have been further ahead than we were.