ERP Area: HR/Human Capital Management
Software: NAMOS
Products Implemented: Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Government / Military
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Project Leader
Consultant Recognized: Pete Gutteridge-Paye & Chris Dunn
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If I was to do again, or with future projects. I would re-think the timing of the hypercare period. As we didn’t do a big bang and was running in parallel with current solution, we didn’t see the biggest use until after the hypercare period.