ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: Benefits
Company Size: 0 – 1,000 Employees
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Jasmine Noyce
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Jasmine has been AMAZING helping us with annual Open Enrollment. UKG Open Enrollment set up is super complicated as it is, but our company, last minuted, added a completely new vendor. What a mess. Without Jasmine, we would not have completed Open Enrollment for our team. Then on top of this, it was coupled with horrible, unclear messaging from our Broker who set up the new vendor arrangement, and it was very difficult to understand the parameters, so Jasmine had to help us make changes, make more changes, change it back, and then make more changes because the broker was so unclear as to what the new benefit entailed. She helped us make a unique Open Enrollment for a small group of employees who were most impacted from the vendor change, so they could be made whole without changing & confusing the other 400 employee OE sessions. What a mess!!! We are so thankful Jasmine was available to help. UKG was not available. I tried to open a SR and it still hasn’t been answered.