ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Workforce Management
Products Implemented: Recruiting / Onboarding,Payroll
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Project manager
Consultant Recognized: Dorian Alfaro- Paula Tadesky
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The project took longer than anticipated due to challenges with resources, scope, and system issues. For the most part, UKG provided good service and support throughout the project; however, during the final six months, their assistance fell short. When we signed a new SOW in the last quarter, UKG focused exclusively on the new developments and dismissed previous configurations as “out of scope.”
During this critical phase, Dorian and Paula stepped in to support the project. Previously, we had worked with a consultant from HRchitect, but Dorian and Paula went above and beyond in taking ownership of tasks that typically fall outside their usual responsibilities. Their dedication and expertise were instrumental in helping us launch the project on time.
I wholeheartedly recommend Dorian and Paula for any project that requires extra attention and care. Not only are they highly professional and knowledgeable, but they also bring a sense of humor and a positive attitude that makes them a pleasure to work with. It was truly a privilege to collaborate with such outstanding professionals.