ERP Area: I wasn’t personally involved
Software: UKG
Products Implemented: Benefits
Company Size: 0 – 1,000 Employees / Industry: Construction / Home Improvement
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Jody Burton
Project(s) in Scope: Optimization / Ongoing support services,Training,OE Set Up Assistance
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Open Enrollment in UKG is extremely challenging, mainly because we have a new team within our org with no real system expertise. Jody has gone above and beyond to assist me and my team. She is available whenever I need her and provides tons of resources and summaries to help after we are done with our calls.