ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core),Benefits,Payroll
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role: Project Leader
Consultant Recognized: Jonathan Peppers
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As evidenced by our achieved timeline, some more calibration of the project plan according to the customer’s characteristics could make the project more efficient; some of the planned activities and complexity might not be necessary for all customers.