ERP Area: HR/Human Capital Management
Software:  Workday HCM
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Employee Case Management,AMS (Application Management Services),Time&attendance and Expenses
Company Size:  50 – 100k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia
Reviewer Role:  Decision Maker

Consultant Recognized:  Abdel Serghini
Project(s) in Scope:  Initial deployment (Phase 1),including GJA, Advanced Comp and also WD Learning (still busy with the deployment)

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  4x+ time expected
Cost vs. Expectations: 4x+ cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We originally started with different deployment partner in 2017 – and moved towards WD themselves and support from HR Path as of 2020 -> as of the re-start with the retrofit we didn’t have delay at least not for country deployment. We did encounter delay with Advanced Comp specifically (2,5 month versus originally booked for 13 months)

Lessons Learned:
– it’s hugely important you have enough knowledge of the software AND how to implement in house
– when you don’t have your countries already on one product it’s not possible to move them in a waterfall methodology unless they are using already a global footprint in their current system
– don’t underestimate moving to a global footprint and self-service and the change management needed
– changing way off delivering the service simultaneously with the new tool is ok, including Shared Services and executing knowledge transfer takes a lot of time before they have they work at a certain pace (you need more than 6 months to come to a bit of speed – meaning less backlog)
– changing payroll at the same time as implementing WD could go together but risk is higher