ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions
Products Implemented: Payroll
Company Size: / Industry: Retail
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Jackie Crowley & Richard Young
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lessons learned–continuous feedback from store teams on how the software is working & what further enhancements are needed.