ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: HCM (HR Core),Recruiting / Onboarding, Benefits, Payroll
Company Size: 0 – 1,000 Employees / Industry: Construction / Home Improvement
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Jaime Harrison
Project(s) in Scope: New Company Set-Up
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are no longer getting the level of Service from UKG’s internal customer service. Using CoreHCM was a lifesaver for us as they honestly have more knowledge about the software than the internal customer service reps do.