ERP Area: AMS (Application Management Services)
Software: UKG Pro Workforce Management
Company Size: 5 – 10k Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Pete Niles
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with Mosaic Consulting Group has been a game-changer for our organization. Their deep knowledge and expertise in UKG systems (especially UKG Pro) were evident from day one. They approached every challenge with a strategic mindset and provided tailored solutions that truly optimized our system’s performance and usability.
A special shoutout to Pete Niles, whose leadership and insight made a significant impact on the success of our implementation. Pete’s professionalism, responsiveness, and clear communication helped guide us through complex decisions with confidence and clarity.