ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll,
Company Size: 0 – 1,000 Employees / Industry: Education
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Tyler Hodgson
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,Other – Write In
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The partnership with Mosaic has been truly invaluable. They have provided training for our team, stepped in as an extra pair of hands when needed, and collaborated with me on complex projects. Additionally, they’ve supported critical back-office function, areas where I don’t have access but they do, ensuring continuity and efficiency in our operations.