ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll
Company Size: 1 – 5k Employees / Industry: Wholesale
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized:
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 1 out of 5
Implementation Process 2 out of 5
Responsiveness 3 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: 4x+ cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
When interviewed, the PayTech consultants we spoke with noted they had never participated in a Dayforce implementation, and unfortunately that lack of experience in Dayforce showed. To be fair, the internal team did not meet many of the expected deadlines so the project timeline moved several times. We ended up having to hire a different consulting firm with Dayforce experience to correct the set up that Paytech completed, which caused us to exceed our budget many times over.