ERP Area: ITSM/IT Service Management
Software: UKG
Products Implemented: HCM (HR Core),Payroll, HR Service Delivery
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized:
Project(s) in Scope: Optimization / Ongoing support services,Company acquired – bridging staff changes
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We needed support when a new project pulled all IT/support resources. Mosaic was able to help us with issues that were left hanging from the initial software implementation. They scheduled standard meeting times and helped with whatever we needed. They were very transparent regarding the scheduled hours and provided guidance on how to prioritize using the hours.