ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Workforce Management
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Avery Cole
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Covalence took the time to understand the complexities of our organization, including some very tricky union pay rules and customized scheduling needs. They didn’t force us into a one-size-fits-all solution. Instead, they built something that worked for us