ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Time and Attendance solution
Company Size: 1 – 5k Employees / Industry: Retail
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Business Lead
Consultant Recognized: Mike Rimmer
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
To assist your business and this partner in delivering a software solution, I would recommend a review of your policies and for you to really get an understanding your own business requirements and the desired outcome from the beginning of your project. This will ensure your project runs as smoothly as possible. Axsium have been so supportive in listening and understanding our requirements, they offer support and advice and explain regularly the work they complete. Also, they quick turn around their deliverables to ensure we stay on track. They are very professional and flexible and a great partner to collaborate with.