ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Time and Attendance
Company Size: 1 – 5k Employees / Industry: Consulting
Regions in Scope: Asia Pacific & Japan
Reviewer Role: Project Leader
Consultant Recognized: Lulu
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had a highly positive experience working with ACE WFM as our implementation partner for the UKG Time & Attendance solution. They were responsive, detail-oriented, and ran the workshops with great efficiency, which was critical given our tight timeline. The project was delivered on time and resulted in a highly integrated and automated solution, essential for ensuring accurate Overtime payments within our business. A key lesson learned is the importance of clearly communicating business requirements early and trusting the partner’s structured and methodical approach. Thorough planning during the workshops played a major role in the project’s success.