Project Type: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core), Recruiting / Onboarding,Benefits
Company Size:0 – 1,000 Employees / Industry: Telecommunications
Regions in Scope: North America
Reviewer Role: Consultant
How likely will you be to purchase more services from your Consulting Partner? Somewhat likely (we’ll shop around)
How likely will you be to purchase more software from your vendor? Somewhat likely (we’ll shop around)
Consultant Recognized: Nicholas
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness2 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They were very knowledgeable however they would change items with not telling the team and not take accountability for some items