ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Recruiting / Onboarding
Company Size: 0 – 1,000 Employees / Industry:
Regions in Scope: Latin America
Reviewer Role: Project Leader
Consultant Recognized:
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had a slip-up with the consultancy where they ended up sending an offboarding email (module offboarding) to a real person in the test environment, which generated a lot of noise.
Another issue is that during the smoke test in production, many points that we had already tested and adjusted in the test environment were repeated in production.