ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll
Company Size: 5 – 10k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: HRIS Manager
Consultant Recognized: Troy Robinson
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with HRchitect and Troy Robinson has been an exceptional experience from start to finish. As a consultant supporting our Workforce Software optimization, Troy demonstrated outstanding system expertise and a deep understanding of the implementation process. His ability to quickly assess challenges, offer strategic solutions, and execute with precision made a significant impact on our success.
Troy’s responsiveness was unmatched. He consistently delivered timely support, often going above and beyond by making himself available after hours to ensure we stayed on track. His flexibility, professionalism, and commitment to our goals were evident in every interaction.
Simply put, Troy is one of the best consultants I’ve worked with. His technical acumen, collaborative approach, and dedication to client success set a high bar. I would strongly recommend Troy to any organization seeking expert guidance and reliable partnership in workforce systems optimization.