ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Time and Attendance
Company Size: 5 – 10k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Cliff Kurten
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Having support and knowledge is a big help to keeping the project on track and moving smoothly. Cliff’s positive attitude that easily takes criticism and doesn’t let it negatively impact him, no matter how negative the feedback is, has helped the project stay on task and find resolutions that work efficiently at the same level if not better. His dedication to the project and commitment to makes our users happy was impressive and helped further impact our trust within him.