ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core),Payroll
Company Size: 1 – 5k Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,South Asia
Reviewer Role: Project Team Member
Consultant Recognized: Iris DeBlasio
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They have been great! I have filled out this survey specifically for our optimization / ongoing support contract, which was our initial need and where Iris has been supporting us, but in addition to that 3 year contract, we have used them for 2 other projects. We anticipate continuing to use them for additional projects as the need arises.