Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10/10
Industry: Insurance   Size: 0 – 1,000 Employees

Smart Communications Products utilized: SmartCOMM (Customer Communications Management)

Primary Business Goals: Modernize legacy systems,Improve customer experience,Reduce IT dependency and process management costs,Meet compliance/regulatory requirements,Improve speed/time-to-market for new communications

Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.

The impact Smart Communications has had on our business: Help modernized our document delivery services to our clients

Estimated Savings with Smart Communications: Between $100-500K

How Smart Communications impacted our customer experience: Made customer interactions easier to complete

Operational Improvements Include: Faster deployment and updates,Fewer system integrations required,Reduced IT or support effort,Fewer people needed to manage communications,Improved scalability / automation

How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security

How likely will you be to purchase more software from Smart Communications? Highly likely

Date Live: 03/01/2023

Implementation time (v. expectations): Right on schedule!

Implementation cost (v. expectations): Exactly what we budgeted

Regions in scope: North America

Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 9
Industry: Insurance   Size: 1 – 5k Employees

Smart Communications Products utilized: SmartCOMM (Customer Communications Management),SmartIQ (Forms / Data Capture)

Primary Business Goals: Modernize legacy systems,Improve customer experience, Reduce IT dependency and process management costs, Meet compliance/regulatory requirements, Improve speed/time-to-market for new communications

Did your organization receive the business value from this project that you expected? I’m not sure.

The impact Smart Communications has had on our business: SmartComm has been implemented for our Claims interactive letters for a while and that seems to working well. We are in the process of expanding the usage of SmartComm to other business units and adding a batch print component.

Estimated Savings with Smart Communications: I’m not sure

How Smart Communications impacted our customer experience: Too early to tell

Operational Improvements Include: No measurable change yet

How has Smart Communications influenced your compliance, security, or digital adoption? No change

How likely will you be to purchase more software from Smart Communications? Likely

Date Live: 01/07/2023

Implementation time (v. expectations): Right on schedule!

Implementation cost (v. expectations): Exactly what we budgeted

Regions in scope: North America

Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance   Size: 0 – 1,000 Employees

Smart Communications Products utilized: SmartCOMM (Customer Communications Management),SmartIQ (Forms / Data Capture)

Primary Business Goals: Improve customer experience,Improve speed/time-to-market for new communications

Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.

The impact Smart Communications has had on our business: Yes

Estimated Savings with Smart Communications: Between $1-5M

How Smart Communications impacted our customer experience: Reduced customer effort or confusion,Increased completion rates for digital forms or processes

Operational Improvements Include: Faster deployment and updates,Fewer system integrations required,Reduced IT or support effort,Fewer people needed to manage communications,Improved scalability / automation

How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security,Accelerated digital adoption among customers or employees

How likely will you be to purchase more software from Smart Communications? Likely

Date Live: 06/07/2023

Implementation time (v. expectations): Less than the time we expected!

Implementation cost (v. expectations): Exactly what we budgeted

Regions in scope: North America

Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance   Size: 0 – 1,000 Employees

Smart Communications Products utilized: SmartCOMM (Customer Communications Management),SmartIQ (Forms / Data Capture)

Primary Business Goals: Improve customer experience,Go paperless

Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.

The impact Smart Communications has had on our business: Yes – Mountain West Farm Bureau has achieved many goals working alongside Smart Comm

Estimated Savings with Smart Communications: I’m not sure

How Smart Communications impacted our customer experience: Made customer interactions easier to complete,Reduced customer effort or confusion

Operational Improvements Include: Faster deployment and updates,Fewer system integrations required,Reduced IT or support effort,Fewer people needed to manage communications,Improved scalability / automation

How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security,Improved data governance and auditability,Accelerated digital adoption among customers or employees,Enabled secure self-service and e-signatures

How likely will you be to purchase more software from Smart Communications? Highly likely

Date Live: 01/31/2022

Implementation time (v. expectations): Less than the time we expected!

Implementation cost (v. expectations): Less than we budgeted!

Regions in scope: North America

Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance   Size: 0 – 1,000 Employees

Smart Communications Products utilized: SmartCOMM (Customer Communications Management)

Primary Business Goals: Improve customer experience,Reduce IT dependency and process management costs,Meet compliance/regulatory requirements

Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.

The impact Smart Communications has had on our business: Smartcom has elevated are claims response time to minutes instead of days.

Estimated Savings with Smart Communications: Neutral / No savings

How Smart Communications impacted our customer experience: Made customer interactions easier to complete,Reduced customer effort or confusion,Increased completion rates for digital forms or processes

Operational Improvements Include: Fewer people needed to manage communications,Improved scalability / automation

How has Smart Communications influenced your compliance, security, or digital adoption? No change

How likely will you be to purchase more software from Smart Communications? Likely

Date Live: 

Implementation time (v. expectations): Right on schedule!

Implementation cost (v. expectations): Exactly what we budgeted

Regions in scope: North America

Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance   Size: 0 – 1,000 Employees

Smart Communications Products utilized: SmartCOMM (Customer Communications Management), SmartIQ (Forms / Data Capture), Smartpath

Primary Business Goals: Improve customer experience, Improve speed/time-to-market for new communications

Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.

The impact Smart Communications has had on our business: Much better customer experience and the team from Smartcomm is awesome!! Could not have better partners. Thank you Rich L and team

Estimated Savings with Smart Communications: Between $500K-1M

How Smart Communications impacted our customer experience: Made customer interactions easier to complete, Reduced customer effort or confusion, Increased completion rates for digital forms or processes

Operational Improvements Include: Faster deployment and updates, Reduced IT or support effort

How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security

How likely will you be to purchase more software from Smart Communications? Highly likely

Date Live: 10/30/2022

Implementation time (v. expectations): Right on schedule!

Implementation cost (v. expectations): Exactly what we budgeted

Regions in scope: North America

Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance   Size: 10 – 20k Employees

Smart Communications Products utilized: SmartCOMM (Customer Communications Management)

Primary Business Goals: Modernize legacy systems,Improve speed/time-to-market for new communications

Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.

The impact Smart Communications has had on our business: SmartComm has helped transition from our legacy letter writing system to a cloud based application with interactive templates that can be delivered to customers in their preferred channel.

Estimated Savings with Smart Communications: Between $1-5M

How Smart Communications impacted our customer experience: Made customer interactions easier to complete

Operational Improvements Include: Improved scalability / automation

How has Smart Communications influenced your compliance, security, or digital adoption? Accelerated digital adoption among customers or employees

How likely will you be to purchase more software from Smart Communications? Likely

Date Live: 06/28/2023

Implementation time (v. expectations): 1.25x the time we expected

Implementation cost (v. expectations): Exactly what we budgeted

Regions in scope: North America

Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance   Size: 1 – 5k Employees

Smart Communications Products utilized: SmartCOMM (Customer Communications Management)

Primary Business Goals: Reduce IT dependency and process management costs, Improve speed/time-to-market for new communications

Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.

The impact Smart Communications has had on our business: It’s great to be able to quickly develop new templates for our adjusters to use. It makes much more flexible

Estimated Savings with Smart Communications: I’m not sure

How Smart Communications impacted our customer experience: Made customer interactions easier to complete

Operational Improvements Include: Faster deployment and updates, Fewer system integrations required, Reduced IT or support effort

How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security

How likely will you be to purchase more software from Smart Communications? Likely

Date Live: 01/29/2025

Implementation time (v. expectations): Right on schedule!

Implementation cost (v. expectations): Exactly what we budgeted

Regions in scope: North America