Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance Size: 10 – 20k Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management)
Primary Business Goals: Modernize legacy systems,Improve speed/time-to-market for new communications
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: SmartComm has helped transition from our legacy letter writing system to a cloud based application with interactive templates that can be delivered to customers in their preferred channel.
Estimated Savings with Smart Communications: Between $1-5M
How Smart Communications impacted our customer experience: Made customer interactions easier to complete
Operational Improvements Include: Improved scalability / automation
How has Smart Communications influenced your compliance, security, or digital adoption? Accelerated digital adoption among customers or employees
How likely will you be to purchase more software from Smart Communications? Likely
Date Live: 06/28/2023
Implementation time (v. expectations): 1.25x the time we expected
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America