ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Scheduling totals, rules and assignments
Company Size: 0 – 1,000 Employees / Industry: Telecommunications
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Dona Fernandes
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would say that Dona Fernandes is very on top of things. Since day one she has maintained open lines of communication with me and kept me informed on all of the actions she has taken with my project.