ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Learning
Company Size: 10 – 20k Employees / Industry: Other
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Project Manager
Consultant Recognized: Umesh Khandke, Sulaiman Sabir, Kristen McDougall, Jon Foster
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Learn the system capabilities and limitations early and consider this in relation to your requirements. Requirements need to be clear upfront, but it’s important to anticipate these may change as the system becomes more familiar. Work closely/ collaboratively with the implementation partner, as this was a key facet of our project/ implementation being a success.